Ride4U is a trading name of Renown Rivals Ltd, registered in the United Kingdom under company number 14950025.

Ride4u provides pre-booked passenger transport services in accordance with local authority licensing requirements and relevant UK legislation. These Terms and Conditions apply to all journeys undertaken on behalf of passengers, including those commissioned through local authority contracts.

Licensing and Compliance

All journeys are undertaken by fully licensed drivers operating vehicles that meet local authority standards. Drivers hold valid enhanced DBS checks where required and comply with safeguarding, equality, and health and safety obligations applicable to the transportation of passengers, including vulnerable and SEN passengers where applicable.

Bookings and Journey Information

All journeys must be pre-booked. Accurate journey details must be provided at the time of booking, including pickup and drop-off locations, times, passenger requirements, and a valid contact number.

For airport transfers, correct flight number, terminal, and arrival time must be supplied to allow monitoring of delays. Ride4u cannot be held responsible for inaccuracies in information provided by the booking party or third-party flight data sources.

Regular Rider Discount Scheme

Ride4u offers a 5-10% regular rider discount subject to the following conditions:

• A minimum of three (3) pre-booked journeys per week, calculated Monday to Sunday

• Journeys must be booked in advance and prepaid

• Discount applies only to completed journeys within the qualifying week

• Ride4u reserves the right to withdraw or amend the scheme with reasonable notice. See how our weekly ride discount works!

Waiting Time and Delays

Waiting time allowances are based on the information provided at booking. Where waiting exceeds agreed allowances, including extended baggage collection or customs delays exceeding one hour, additional charges may apply unless otherwise agreed within the contract terms.

Vehicle Availability and Substitution

In the event of vehicle breakdown or other unforeseen circumstances, Ride4u reserves the right to provide a suitable alternative licensed vehicle to ensure service continuity.

Cancellations and No-Shows

Cancellations must be made no later than 6 hours prior to the scheduled pickup time unless otherwise agreed contractually. Failure to cancel or passenger non-attendance may result in the full fare being charged.

Pricing and Payments

All fares are agreed in advance and charged in GBP (£). Prices are fixed unless journey details change or additional waiting, parking, or route deviations occur.

Passenger Conduct and Safety

Passengers are expected to behave respectfully. Smoking, alcohol, illegal substances, or behaviour that compromises safety is strictly prohibited. Drivers reserve the right to refuse or terminate a journey if safety is at risk.

Liability

Ride4u shall not be liable for delays caused by traffic conditions, weather, accidents, or circumstances beyond reasonable control. Liability is limited to the cost of the affected journey's fare.

Lost Property

Any lost property reported will be handled in line with local authority guidance. While Ride4u will take reasonable steps to assist, responsibility for personal belongings remains with the passenger.

Data Protection

All personal data is processed in accordance with UK GDPR and the Data Protection Act 2018. Information is used solely for service delivery, safeguarding, and contractual compliance.

Updated 01.01.2026 - These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the English courts. Ride4u reserves the right to amend these Terms and Conditions from time to time. Any updates will be published on our website and will apply to all bookings made after the date of publication.

For any questions relating to these Terms and Conditions, please contact us - send us a message HERE